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Blackbrook Hall is committed to protecting and respecting the privacy of all those who use our website and our services.
In line with the EU General Data Protection Regulations (GDPR) it is important to us that our visitors and customers understand what personal data we collect from you and how it will be processed.
Information provided by you:
Information we collect from you:
Cookies
We only hold the personal data that we need to provide our customers and prospects with relevant information and fulfil contractual obligations so if we hold your personal data it is because:
The personal details given to the website, or in an initial telephone enquiry, are used to process enquiries, and/or send requested information.
The telephone number is used to contact you should there be a problem with your enquiry (e.g. incorrect email address) or to find out more information so that we can provide you with a comprehensive quote as possible.
Your data is stored on our internal systems.
All of these systems are hosted on our secure server.
We also store hard copies of client invoices for accounting purposes. These are held for 7 years.
We never share your information with any other external third parties, unless with your consent.
We need to hold on to our invoices and financial records for at least 7 years.
Due to the nature of our business, our services are not required for sporadic amounts of time, therefore, our information and products are still relevant to clients/prospects. on an ongoing basis. For this reason, we will retain your email and address and contact you with marketing and special offers indefinitely unless you unsubscribe or let you us know otherwise.
We take a proactive approach to user privacy and ensure, to the best of our knowledge, that the necessary security steps are taken.
Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.
We have checked that the hosting company we use takes security and GDPR compliance seriously to protect the sites and data collected from them. For further details on our hosting company’s security measures please contact us directly.
While we do take all applicable technical and organisational measures to safeguard your data it is impossible for us to secure the entire internet it is, therefore, your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.
Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.
While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.
Blackbrook Hall will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.
If we use social sharing buttons which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URL’s (web addresses) so that they look like this; http://bit.ly/wkDTpk18. These shortened URL’s can be prone to spam and hacking. Blackbrook Hall cannot take any liability for damages/implications caused by visiting any shortened links
Data Request: You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you supply us with appropriate proof of identity.
You may also request to amend the details we hold by contacting us directly by email or using the address at the bottom of the policy.
Your right to be forgotten: We strive to ensure that our direct marketing or emailers/newsletters contain relevant and useful information to add
value to your business however you will ALWAYS be able to unsubscribe. A clear and straightforward opt-out method is included on all of our communication with you so that you have an easy to follow route if you decide you no longer wish to be contacted by Adventure Graphics. Upon this request, your personal details will be deleted.
It is important to us that our visitors and customers fully understand our privacy policy. If there is an area, you are unsure about, please do not hesitate to contact us and we’ll be happy to talk it through with you.
We will update this policy in response to legal, technical or business developments. It was last updated in July 2018.
January 2023 Created by: Blackbrook Hall, London Road, Lichfield WS14 0PS
Tel: 0121 6678189
Email: hello@blackbrookhall.co.uk
Address:
Blackbrook Hall London Rd, Lichfield WS14 0PS